Quantum Art has listened to your feedback and is replacing its Bugzilla based support web case system with a user-friendly Salesforce CRM based support portal with two features out of the gate.

First, if you are a named support contact on your QP7 Maintenance Support Agreement, you will soon receive an email with your username and password which enables you to submit and view support cases. This replacement for Bugzilla has a simpler, easy-to-use interface, and is integrated with the system our Account Services team uses to keep in touch with you and your QP7 installations.

Second, the new system has an integrated knowledge base called Solutions which enables you to search for common solutions to problems. The solutions will contain all the information we currently post under FAQ at http://odc.quantumart.com and will continue to be populated with tips and tricks on making the best use of the QP7 Web CMS.

If you have any questions about how to access or use the new Customer Support Portal, or need to know who are your named support contacts, please write to us at support@quantumart.com. Thank you for being a Quantum Art customer, we always welcome your feedback as we continue to enhance our product and support offerings.

Best Regards,

Mark McGee

VP Services & Partnerships

To create a new case or update an existing, please click the link below:
Customer Support Portal